Return & Exchange Policy
Shipping Policy
We want you to be completely satisfied with your Zenith Pulse Gymwear purchase. If for any reason you are not, we offer a hassle-free return and exchange policy. You can return or exchange any item within 30 days of purchase, provided it is unused and in its original packaging. Simply contact our customer service team to initiate the return or exchange process. Please note that shipping costs are non-refundable, and you will be responsible for the return shipping costs unless the item is defective or damaged.
Return & Exchange Policy
**Return Policy:**
At Zenith Pulse, we stand behind the quality of our products and want you to be completely satisfied with your purchase. To ensure a fair and transparent return process, we have established the following guidelines:
1. **Proof of Damages Required:** In the event that you receive a damaged or defective item, we require proof of damages before processing a return or exchange. This may include clear photos or videos documenting the issue.
2. **Strict Criteria for Refunds:** We will only issue refunds for items that are damaged or unfit for use upon arrival. Refunds will not be granted for change of mind or dissatisfaction with the product, as we are unable to resell items that have been worn or used.
3. **Timely Reporting:** Any issues with your order must be reported to us within 5 days of receiving your package. We will not accept returns or exchanges for items that are reported as damaged after this timeframe.
4. **Unopened and Unworn Condition:** To be eligible for a return, items must be in their original packaging and unused condition. Items that show signs of wear or use will not be accepted for return or exchange.
5. **Return Shipping Responsibility:** Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of your items.
**How to Initiate a Return:**
If you believe you are eligible for a return or exchange based on the criteria outlined above, please contact our customer service team at [return@zenithpulse.com](mailto:return@zenithpulse.com) with your order number and a detailed explanation of the issue. Our team will review your request and provide further instructions on how to proceed.
**Thank you for your understanding and cooperation in adhering to our return policy. We appreciate your trust in Zenith Pulse, and we are committed to resolving any issues or concerns you may have with your order.**